Training Highlights

Dealing with 21st Century Customers

New Skills with Immediate Impact

Five Specific Secrets

For 0-3 Years Sales Experience

Two Full Days of Training

Automotive Career Builder Series

Five Secrets to Dealing Effectively with
21st Century Customers

Automotive Development Group presents this two-day sales training course featuring Joe Negley as the instructor.

Instructor

Joe Negley serves as instructor for this excellent sales training seminar.

Joe Negley is the Founder of the Association for Automotive Excellence, Inc. He is widely regarded as one of the most innovative and engaging visionaries in the industry. His informative, enthusiastic delivery will assure that your people return motivated to apply their new skills. With over 30 years in the industry, Joe has served in executive leadership and training roles with EasyCare, Gulf States Toyota, Voyager Automotive Group, and the Key Royal Automotive Group.

Joe's enthusiasm and in-depth knowledge and experience ensures that the training is informative, entertaining, and effective.

Sales Training Course Content

The course includes a 40-page Seminar Workbook, daily catered lunches, and 12 weekly tips of the week to provide additional coaching after the course. Download a copy of the Advanced Selling Skills Sales Training Course Content.

• Secret #1: Establishing firm foundations
  • The "Success Mindset"
  • Characteristics of a Professional
  • Goal Setting
  • Daily Activity Planner to Achieve Goals
• Secret #2: 21st Century Customers
  • Who they are and what they know
  • Most up-to-date Consumer Behavior Research
• Secret #3: Making the Sale
  • A road Map to Success: The Path to the Purchase
  • Key Skills to Exceed Consumer Expectations During Each Step
• Secret #4: Making the Deal
  • Proper Presentation of the Value Proposition
  • Finding Fair Fast: a 21st Century Approach to Negotiations
• Secret #5: Making Yourself Recession Proof